Saturday, October 13, 2018

Facebook's silence is deafening; Not telling victims how to recover accounts.

Lets face facts. Ever since Facebook got caught selling People's information to third-party sources people are reluctant now to give any kind of access to Facebook to that information. People don't want to have access to their telephone contact information. I for one do not want Facebook to be able to get my cell phone number from my friends telephones or other devices that contain my contact information.

Since Facebook .patch and a number of users were affected, Facebook as shutdown a large number of pages and user accounts claiming people had abused Facebook policies. But who here is the abuser?

I do believe some of these so-called violations are the result of people trying to protect their personal data. I know of several people who use fake names on Facebook because they don't want Facebook to access this data or to have access to their private information.

Then you have people like Bill and John who are father and son that use the same computer. These are neighbors of mine. Bill the father has a main computer in the living room that the entire family uses. John his son also has a Facebook account like his father but each one has a different login. Each one does different things however they do play a game on facebook and help each other when playing game. Also Bill runs a page dedicated to helping diabetics, with over 100k followers that he can no longer access.

I am not sure how FB handles cookies for two different users using the same computer in the same operating system but with different logons. I think this is part of the problem and may be why FB thinks they have abused the policies and why their accounts are now locked out.

Both individuals have tried to logon to their accounts only to find that a security screen pops up that asked them to provide a phone number so that a text message can be sent to them neither one of them want to give FB a phone number for obvious personal security reasons. Bill has a landline and cannot get text messages. John's cell phone contains business contact information that he does not have a right to share with anyone else including FB. so he cannot give that information out to them. So he does not have a phone number that he can get to them either. So what are their options?  Both accounts email address have been confirmed by Facebook.

Another individual that I know has gotten to that same security screen and provided a phone number that is capable of receiving text messages, but the access code being sent by FB is never received that that number. He has pressed the "resend the number" but in several times but still has not received the code. It has been four days since he's been able to access his account. And FB is not being forthcoming with any information about users on how to recover their accounts.

FB's poor choice of action taken as a result of this huge data breach is resulting in people losing a lot of data a lot of contacts and is also going to hurt a lot of businesses who are connected to FB in one way or another,  either by page, or by plug in, or by advertisements.

Many businesses are now linked to Facebook with either plug-ins or side applications such as news media. Many news articles require a Facebook account for a person  to comment on the articles. On the news articles. not to mention the many online games associated with this where people buy coins or chips or other articles to make the games more enjoyable that can no longer access these purchases because FB has their account locked up or lie down due to this data breach.

The silence from Facebook is deafening and users are getting angry because there is no way to contact them directly and ask for help in getting their accounts on blocked or getting their accounts recovered for that matter. In the long run this is going to have a serious effect on Facebook's profit margin because people will no longer trust it. Already their stocks are starting to drop because the response to the general public has been inadequate for the severity of the problem that has occurred.

As Facebook continues to remain silent on this issue without informing the general public what's going on or giving the users information so that they can recover their accounts or have some method in which to challenge facebook's decision that they have somehow violated policies, the people are going to get angrier and angrier and I will not be surprised if we start hearing calls for  Congressional or judicial investigation of facebook and its policies



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